LIVE INTERACTIVE DEMO

Concierge that never sleeps. Knows every guest.

Arrival at midnight, restaurant booking at 11 PM, spa at 6 AM. Hotel reception is overwhelmed. Mukh.1 is the multilingual, always-on concierge that handles everything — and ups F&B revenue 25%.

+25%
F&B revenue from guests
24/7
Multilingual concierge
–60%
Reception calls
See the journey
SCROLL

Hotel reception bottleneck = lost revenue.

Most guest requests happen 8 PM – 11 PM. Reception is also doing checkout, billing, walk-ins. Guests don't bother — and the hotel loses the upsell.

Without Mukh.1

Reception overwhelmed, guests under-served

  • Reception phone busy at peak hours
  • "What time does the spa open?" calls 100×/day
  • Restaurant bookings missed because reception didn't pass them on
  • Late arrivals get no support after midnight
  • Spa, F&B, and ancillary upsells happen ad-hoc
  • Hotel feels generic, no personalization
→
With Mukh.1

Personal, multilingual, revenue-driving

  • Branded WhatsApp message at check-in
  • 24/7 concierge across 30+ languages
  • Knows hotel inventory live (rooms, restaurants, spa, gym)
  • Books external (restaurants, transfers) in same chat
  • Personalized — remembers preferences across stays
  • Drives 25% more F&B + ancillary revenue

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
CHECK-IN MESSAGE

Guest gets WhatsApp the moment they check in

Branded message from "The Pearl Dubai · Maya" with the guest's name. Inviting, personalized. Sets the tone.

  • Auto-triggered on check-in (PMS event)
  • Multilingual (auto-detected from booking nationality)
  • Branded with hotel logo + colors
On check-inWhatsApp · Branded
app.mukh.one/hotel-guests
Currently in-house · 247 guests
SK
Sara Khan · Premier Suite
3 nights · Apr 22–25
🌍 EN
Allergy: shellfishSpa preferenceBD May 8 (note)
AR
Ahmed Rashid · Deluxe Sea
5 nights · Apr 20–25
🌍 AR
Late checkout requestedVegetarianAnniversary May 1
MA
Maryam Al · Family Suite
7 nights · Apr 23–30
🌍 EN
Children: 2 (5, 8)Kids club activeHigh spa interest
02
GUEST ASKS

Try it — restaurant, spa, transfer

Pick what you'd ask Maya. Watch her recommend, book, charge to room — without involving reception.

  • Knows hotel restaurant hours + menus
  • Books external restaurants too (concierge mode)
  • Charges everything to your room
<2 min per requestWhatsApp · 30+ languages

The Pearl Dubai · Maya

Concierge · 24/7

03
SPA + ANCILLARY

Upsells that feel like recommendations

Guest mentions a long flight → bot suggests spa. Birthday in profile → suggests in-room champagne. Personal, not pushy. Drives revenue.

  • Reads guest profile (allergies, preferences, occasions)
  • Suggests at the right moment (jet lag, anniversary, kids check-in)
  • Books + charges seamlessly
Personalization-drivenPMS · Spa software · F&B POS
app.mukh.one/concierge
Reception ✕
Mukh.1 ✓
PERSONAL + PROFITABLE
Guest asks: "any restaurants nearby?" Maya: "Saw you mentioned shellfish allergy in your booking — Bait Maryam (Lebanese, 6 min) has 3 great non-shellfish dishes I can recommend. Or Saffron in our hotel — Indian, your favorite based on last stay. Want me to book one?"
Why this works
Reads guest profile (allergies). References past stays (Indian preference). Recommends both external + in-house — but the in-house is presented warmly. Hotel keeps the F&B revenue when guest picks Saffron.
04
EXTERNAL BOOKINGS

External restaurants, tours, transfers — handled

Guest wants to eat outside the hotel. Bot doesn't lose them — books the external place, arranges hotel car, all in chat.

  • Live availability for top external restaurants
  • Hotel car arrangement included
  • Bookings tracked in profile (next stay, suggest the same)
Concierge-gradeRestaurant APIs · Hotel transport
app.mukh.one/spa-booking

Spa slots tomorrow

In-house guest · 20% off

05
GUEST INTELLIGENCE

GM dashboard: real guest sentiment + ops insights

Hotel managers see live what guests are asking, what they love, what they hate — actionable for ops, F&B, marketing.

  • Live sentiment per guest
  • Top requests + top friction points
  • Slack/WA alerts on negative sentiment
Real-time GM dashboardSlack · Email · Microsoft Teams
app.mukh.one/hotel-insights
The Pearl Dubai · April

Avg occupancy 92% · 11,247 guest interactions

+25% F&B
F&B revenue
+25% MoM
Spa revenue
+18% MoM
Reception calls
–60%
NPS
74 (+9)
Top guest themes
🟢 "Maya saved my evening" — 47 mentions in WhatsApp reviews
🟡 Wifi complaints up — engineering investigating new APs
🔴 Hotel restaurant noise issue at lounge — 8 guests in 3 days
✅ Anniversary auto-detection drove AED 47K in champagne + dinner upsell this month

F&B and ancillary revenue grow without staff growth.

Numbers from Mukh.1 luxury hotel customers (UAE, Maldives, KSA).

+25%
F&B revenue from guests
Personalized in-room nudges
24/7
Multilingual concierge
30+ languages
–60%
Reception calls
Reception focuses on guest faces
+9 NPS
Guest satisfaction
Always-on concierge wins

Connects to your hotel stack

WhatsApp BusinessOpera PMSMewsF&B POSSpa booking systemsHotel transportGoogle Reviews

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