LIVE INTERACTIVE DEMO

"Where's my order?" — answered before they ask.

WISMO ("Where Is My Order?") is the #1 customer service question across e-commerce. Mukh.1 pulls live carrier data, proactively notifies on delays, and lets customers reschedule deliveries — all on WhatsApp.

–90%
WISMO support tickets
24/7
Live tracking
+12 NPS
From proactive delay alerts
See the journey
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WISMO tickets bury support teams.

40–60% of all support tickets are "where's my order?" — and most of those tickets just need to be a tracking link.

Without Mukh.1

Support drowning in WISMO

  • "Where's my order?" = 50% of support tickets
  • Customer waits 4 hours for a tracking link
  • Reps copy-paste the same answer 200×/day
  • No proactive delay communication
  • Reschedule delivery = phone call to courier
  • Bad reviews start when delays go uncommunicated
→
With Mukh.1

Live tracking, proactive comms, in-chat reschedule

  • Customer asks → live carrier data in 2s
  • Proactive WhatsApp alerts on delays
  • In-chat reschedule (no courier call needed)
  • Driver ping at "10 min away"
  • Compensation/coupon offered automatically on delays
  • Support team focuses on real issues

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
CUSTOMER ASKS

Live tracking, in their preferred channel

Sara messages "where's my order?" — gets a live update in 2 seconds. Same on WhatsApp, IG, web chat, email.

  • Live carrier data (Aramex, FedEx, DHL, local couriers)
  • Recognizes the customer (no order number needed)
  • Multi-channel — same answer everywhere
Under 2 secondsWhatsApp · IG · Web · Email

LuxBoutique

Order tracking · 24/7

02
CARRIER DATA

Reads from your couriers in real-time

Direct integrations with Aramex, FedEx, DHL, Ninja Van, plus regional couriers — pulled live, not stale.

  • Direct courier API integrations (50+ supported)
  • Falls back to email/SMS scraping for less common carriers
  • Refreshes every time a customer asks
Live, never staleAramex · FedEx · DHL · Ninja · custom
app.mukh.one/orders
Active deliveries · live data
📦
ORD-44291 · Sara K.
Out for delivery · ETA 4–6 PM
🚚 Live
Driver: HassanAramex courierReal-time GPS
📦
ORD-44312 · Sara K.
⚠ Delayed at customs
⚠ Delayed
1-day delayCustoms cleared 2 PMNew ETA: Sun
📦
ORD-44291 · Ahmed R.
In transit · DHL
🟢 On time
Karachi → DubaiCleared customsETA: tomorrow
📦
ORD-44320 · Maryam A.
Delivered · 2:18 PM
✅ Done
Signed by: MaryamPhoto on file
03
PROACTIVE ALERTS

Tells the customer BEFORE they ask

Customs delay? Carrier issue? Driver ETA changed? Customer hears about it from us, not from a missed delivery.

  • Auto-message on delay detection
  • Apology + compensation offered if material delay
  • NPS goes UP when proactive (counterintuitive but true)
Real-time alertsWhatsApp + email
WhatsApp · Sara Khan
L
LuxBoutique12:33 PM
⚠ Quick heads-up about ORD-44312 (silk scarf + ceramic vase)
Delay detected
Original ETA
Saturday, Apr 27
New ETA
Sunday, Apr 28
Reason
Customs hold (cleared)
Status
In transit again · GPS confirmed
Sorry for the wait
Coupon
SORRY10 · 10% off next order
Valid
14 days · auto-applied at checkout
Need help
Reply for live agent
04
IN-CHAT RESCHEDULE

Customer reschedules without calling the courier

Customer can't be home? Reschedules in chat. We update the courier API. New driver ping when on the way.

  • Real courier API rescheduling (where supported)
  • For SMS/email-only couriers, falls back to "we'll relay"
  • New ETA confirmed in chat
No phone call neededAramex · DHL · Ninja · custom
app.mukh.one/reschedule

Reschedule ORD-44291

New delivery window

05
ANALYTICS

See where deliveries fail + fix root cause

Carrier performance, delay patterns, customer-impact analysis — all surfaced. "Aramex Karachi route delays Tuesdays — try a different carrier."

  • Carrier scorecards
  • Delay pattern detection
  • Compensation cost tracking
Weekly digestSlack alerts on anomalies
app.mukh.one/delivery-analytics
Delivery analytics · this week

4,247 orders shipped · 3 carriers

94% on-time
On-time rate
94%
Delays this week
247 (6%)
WISMO tickets
128 (–87% YoY)
NPS impact of comms
+12 (proactive vs not)
Insights
🟢 DHL: 96% on-time (top performer)
🟡 Aramex: 92% (delays Karachi route)
🔴 Ninja Van Saturdays: 78% (rebook to weekday?)
Insight: Switching Karachi orders to FedEx would save AED 12K/yr in compensation
6 customers got coupon for delays — all came back within 30 days

WISMO tickets crushed.

Numbers from Mukh.1 e-commerce + retail customers.

–90%
WISMO tickets
Same week deployment
24/7
Tracking access
No support hours needed
+12 NPS
From proactive comms
Customers love being told
95%
Reschedule self-serve
No courier call needed

Plugs into your shipping stack

AramexDHLFedExNinja VanShopifyWooCommerceWhatsApp BusinessZendesk

Ready to crush WISMO tickets?

Connect your store + 1 carrier. We'll show 90% ticket reduction in your first month.

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