LIVE INTERACTIVE DEMO

20% more deliveries. 0 stress for dispatchers.

Driver routing · live ETA + exception handling · multilingual driver chat (Arabic, English, Urdu, Hindi) · customer-facing ETA updates. Dispatchers stop firefighting · drivers stop waiting on calls.

+20%
Deliveries per driver/day
–35%
Empty miles
4 langs
Driver-native chat
See the journey
SCROLL
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See it work — on every channel

Dispatchers spend the day on the phone. Drivers wait on hold.

Routes are planned in the morning, then break by 10am. Dispatchers field 200 driver calls a day. Customers ask "where's my delivery?" and nobody knows in real-time. Empty miles eat margin.

Without Mukh.1

The phone-tag dispatcher

  • Routes planned at 06:00 · obsolete by 09:30
  • Drivers call dispatch · "stuck in traffic, what now?"
  • Dispatcher on phone all day · 200+ calls
  • Failed deliveries logged on paper · re-keyed at 18:00
  • Customers call: "ETA?" · dispatcher guesses
  • Cold chain breaches caught only at customer rejection
  • Empty miles 35% · margin eaten
→
With Mukh.1

Live routing · driver chat · auto-ETAs

  • Routes re-optimized in real-time on traffic + exceptions
  • Drivers chat in their language (AR/EN/UR/HI) · no phone calls
  • Failed deliveries auto-rescheduled · customer + driver notified
  • Customers get live ETA via SMS/WhatsApp · no calls
  • Cold chain monitored · auto-replacement dispatched on breach
  • Empty miles minimized · backhaul auto-suggested
  • Dispatchers handle 3× the load · without burning out

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
LIVE FLEET VIEW

Fleet status · live · all in one screen

Real-time positions · live ETAs · exceptions surfaced · driver workload · customer satisfaction. Dispatchers see everything that matters · stop chasing.

  • Real-time GPS + ETA per delivery
  • Exception triage (cold-chain · failed delivery · traffic)
  • Driver workload balancing
Live · 30-sec refreshGPS · OBD · cold-chain sensors
app.mukh.one/fleet
Fleet · 14:22 · 47 drivers · 312 deliveries today · 84% complete
🚚
32 active drivers · on schedule
Avg variance: ±8 min · under SLA · happy customers
✓
Live ETAsCustomer SMS auto-sent
🔥
11 active drivers · ahead
22% ahead of schedule · re-routing for 14:30 pickups
✓
Backhaul opportunityCapacity available
⚠
4 exceptions · 3 auto-handled
1 cold-chain breach · 2 traffic delays · 1 failed delivery
!
Auto-replacement dispatchedCustomers re-notified
02
TRY THE FLOW

Dispatch console · live

Tap a button. See exception handling, real-time route optimization, or multilingual driver chat.

  • Live exception dashboard
  • Multi-language driver chat (AR/EN/UR/HI)
  • Real-time route optimization
<30 sec responseWhatsApp · driver app

Mukh Dispatch Console

Fleet manager · live

03
DRIVER CHAT

Drivers talk to dispatch · in their language

Salim speaks Urdu. Faisal speaks Arabic. Rakesh speaks Hindi. The bot understands all three · translates internally · responds in driver's language. No more language-barrier delays.

  • 4-language NLU (AR · EN · UR · HI)
  • Translates internally · driver always sees own language
  • Voice transcript option for hands-free
Real-time translationDriver app · WhatsApp · voice
Driver chat · Salim · Truck T-44
M
Mukh AIjust now
🚚 Multilingual driver chat · live translation
Driver Salim (Urdu native)
14:14 driver
"شیخ زاید روڈ پر بہت ٹریفک ہے، 20 منٹ تاخیر ہوگی"
14:14 translated
(Heavy traffic on Sheikh Zayed Rd · 20 min delay expected)
Auto-actions
Next customer SMS
"Hi Mariam — your delivery DEL-44319 will arrive ~15:18 (slight traffic delay). Track live: link.mukh.one/t/44319"
Route re-optimized
Stops 18 + 19 swapped (closer first while waiting on Sheikh Zayed)
Reply to driver
"تمام · أعدت توجيه. خذ راحتك" (OK · re-routed · take your time) · in Arabic-flavoured Urdu Salim prefers
04
EXCEPTION HANDLING

Failed delivery? Cold-chain breach? Auto-handled.

Customer not home → auto-rescheduled. Cold chain temp spike → auto-dispatch replacement + cooler swap. Refused parcel → auto-routed back to depot. Each path · documented · audit-ready.

  • Failed delivery: auto-reschedule + customer comm
  • Cold chain: auto-replacement from depot + cooler swap
  • Refused parcel: auto-route back · refund initiated
<60 sec auto-actionCustomer + driver + ops view
app.mukh.one/exceptions
Phone-tree ✕
Mukh.1 ✓
AUTO-RESOLVED · 18 MIN
Cold-chain sensor pings 14:08: temp +2°C above threshold → Auto: driver paged "swap cooler at next stop" · cooler reserved at depot 5km away → Auto: customer SMS: "Hi Pharmacy Plus — slight cooling delay on order DEL-44291. Replacement on way · 18 min ETA · refrigerated transit-checked. Apologies!" → Auto: replacement vehicle dispatched · driver Karim · cooler verified -2 to +6°C → Auto: original parcel returned to depot for cold-chain audit → Resolved 14:26 · pharmacy NPS unchanged · audit trail complete
Why this works
Cold-chain breaches are catastrophic if they reach the customer. Sensors + auto-dispatch + customer comm = problem solved before the customer sees it.
05
OPS DASHBOARD

Dispatch ops · running tight

Cost-per-delivery trending. SLA hit-rate. Empty miles. Customer NPS. Driver retention. Each metric live · explain-able · with click-down to root cause.

  • Cost-per-delivery + SLA hit-rate
  • Empty miles + backhaul utilization
  • Customer NPS + driver retention
Operations dashboardCFO + ops director view
app.mukh.one/dispatch
Dispatch ops · April 2026

47 drivers · 9,247 deliveries · 99.2% on-time

Trending up
On-time SLA
99.2% (target 98%)
Cost per delivery
AED 12.40 (-18% YoY)
Empty miles
14% (vs 35% LY)
Driver NPS
8.6 (+2.1)
This month
🟢 0 cold-chain audit failures · 6 month streak
🟡 Empty miles down to 14% via backhaul matching · saved ~AED 84k this month
🔴 1 driver flagged: 3 customer complaints in 30 days · auto-coaching session scheduled with ops manager
✅ Customer NPS +2.1 pts · "live ETA + multilingual driver" cited most often

Dispatch ops · live · multilingual · stress-free.

Numbers from Mukh.1 logistics customers (3PLs, retail fleets, last-mile · GCC + India).

+20%
Deliveries/driver/day
Same fleet, same hours
–35%
Empty miles
Backhaul auto-matching
99.2%
SLA hit rate
vs 91% baseline
+2.1 NPS
Customer satisfaction
Live ETA + comms

Connects to your fleet + WMS + customer comms

GPS / TelematicsCold-chain sensorsWMSSAP TMWhatsApp BusinessDriver mobile appMapbox · Google MapsSalesforce Field

Ready to dispatch 20% more without adding drivers?

Plug in your fleet GPS. We'll re-route last week's deliveries through our optimizer and show you the empty miles · free.

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