LIVE INTERACTIVE DEMO

20% more deliveries. 0 stress for dispatchers.

Driver routing · live ETA + exception handling · multilingual driver chat (Arabic, English, Urdu, Hindi) · customer-facing ETA updates. Dispatchers stop firefighting · drivers stop waiting on calls.

+20%
Deliveries per driver/day
–35%
Empty miles
4 langs
Driver-native chat
See the journey
SCROLL

Dispatchers spend the day on the phone. Drivers wait on hold.

Routes are planned in the morning, then break by 10am. Dispatchers field 200 driver calls a day. Customers ask "where's my delivery?" and nobody knows in real-time. Empty miles eat margin.

Without Mukh.1

The phone-tag dispatcher

  • Routes planned at 06:00 · obsolete by 09:30
  • Drivers call dispatch · "stuck in traffic, what now?"
  • Dispatcher on phone all day · 200+ calls
  • Failed deliveries logged on paper · re-keyed at 18:00
  • Customers call: "ETA?" · dispatcher guesses
  • Cold chain breaches caught only at customer rejection
  • Empty miles 35% · margin eaten
→
With Mukh.1

Live routing · driver chat · auto-ETAs

  • Routes re-optimized in real-time on traffic + exceptions
  • Drivers chat in their language (AR/EN/UR/HI) · no phone calls
  • Failed deliveries auto-rescheduled · customer + driver notified
  • Customers get live ETA via SMS/WhatsApp · no calls
  • Cold chain monitored · auto-replacement dispatched on breach
  • Empty miles minimized · backhaul auto-suggested
  • Dispatchers handle 3× the load · without burning out

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
LIVE FLEET VIEW

Fleet status · live · all in one screen

Real-time positions · live ETAs · exceptions surfaced · driver workload · customer satisfaction. Dispatchers see everything that matters · stop chasing.

  • Real-time GPS + ETA per delivery
  • Exception triage (cold-chain · failed delivery · traffic)
  • Driver workload balancing
Live · 30-sec refreshGPS · OBD · cold-chain sensors
app.mukh.one/fleet
Fleet · 14:22 · 47 drivers · 312 deliveries today · 84% complete
🚚
32 active drivers · on schedule
Avg variance: ±8 min · under SLA · happy customers
✓
Live ETAsCustomer SMS auto-sent
🔥
11 active drivers · ahead
22% ahead of schedule · re-routing for 14:30 pickups
✓
Backhaul opportunityCapacity available
⚠
4 exceptions · 3 auto-handled
1 cold-chain breach · 2 traffic delays · 1 failed delivery
!
Auto-replacement dispatchedCustomers re-notified
02
TRY THE FLOW

Dispatch console · live

Tap a button. See exception handling, real-time route optimization, or multilingual driver chat.

  • Live exception dashboard
  • Multi-language driver chat (AR/EN/UR/HI)
  • Real-time route optimization
<30 sec responseWhatsApp · driver app

Mukh Dispatch Console

Fleet manager · live

03
DRIVER CHAT

Drivers talk to dispatch · in their language

Salim speaks Urdu. Faisal speaks Arabic. Rakesh speaks Hindi. The bot understands all three · translates internally · responds in driver's language. No more language-barrier delays.

  • 4-language NLU (AR · EN · UR · HI)
  • Translates internally · driver always sees own language
  • Voice transcript option for hands-free
Real-time translationDriver app · WhatsApp · voice
Driver chat · Salim · Truck T-44
M
Mukh AIjust now
🚚 Multilingual driver chat · live translation
Driver Salim (Urdu native)
14:14 driver
"شیخ زاید روڈ پر بہت ٹریفک ہے، 20 منٹ تاخیر ہوگی"
14:14 translated
(Heavy traffic on Sheikh Zayed Rd · 20 min delay expected)
Auto-actions
Next customer SMS
"Hi Mariam — your delivery DEL-44319 will arrive ~15:18 (slight traffic delay). Track live: link.mukh.one/t/44319"
Route re-optimized
Stops 18 + 19 swapped (closer first while waiting on Sheikh Zayed)
Reply to driver
"تمام · أعدت توجيه. خذ راحتك" (OK · re-routed · take your time) · in Arabic-flavoured Urdu Salim prefers
04
EXCEPTION HANDLING

Failed delivery? Cold-chain breach? Auto-handled.

Customer not home → auto-rescheduled. Cold chain temp spike → auto-dispatch replacement + cooler swap. Refused parcel → auto-routed back to depot. Each path · documented · audit-ready.

  • Failed delivery: auto-reschedule + customer comm
  • Cold chain: auto-replacement from depot + cooler swap
  • Refused parcel: auto-route back · refund initiated
<60 sec auto-actionCustomer + driver + ops view
app.mukh.one/exceptions
Phone-tree ✕
Mukh.1 ✓
AUTO-RESOLVED · 18 MIN
Cold-chain sensor pings 14:08: temp +2°C above threshold → Auto: driver paged "swap cooler at next stop" · cooler reserved at depot 5km away → Auto: customer SMS: "Hi Pharmacy Plus — slight cooling delay on order DEL-44291. Replacement on way · 18 min ETA · refrigerated transit-checked. Apologies!" → Auto: replacement vehicle dispatched · driver Karim · cooler verified -2 to +6°C → Auto: original parcel returned to depot for cold-chain audit → Resolved 14:26 · pharmacy NPS unchanged · audit trail complete
Why this works
Cold-chain breaches are catastrophic if they reach the customer. Sensors + auto-dispatch + customer comm = problem solved before the customer sees it.
05
OPS DASHBOARD

Dispatch ops · running tight

Cost-per-delivery trending. SLA hit-rate. Empty miles. Customer NPS. Driver retention. Each metric live · explain-able · with click-down to root cause.

  • Cost-per-delivery + SLA hit-rate
  • Empty miles + backhaul utilization
  • Customer NPS + driver retention
Operations dashboardCFO + ops director view
app.mukh.one/dispatch
Dispatch ops · April 2026

47 drivers · 9,247 deliveries · 99.2% on-time

Trending up
On-time SLA
99.2% (target 98%)
Cost per delivery
AED 12.40 (-18% YoY)
Empty miles
14% (vs 35% LY)
Driver NPS
8.6 (+2.1)
This month
🟢 0 cold-chain audit failures · 6 month streak
🟡 Empty miles down to 14% via backhaul matching · saved ~AED 84k this month
🔴 1 driver flagged: 3 customer complaints in 30 days · auto-coaching session scheduled with ops manager
✅ Customer NPS +2.1 pts · "live ETA + multilingual driver" cited most often

Dispatch ops · live · multilingual · stress-free.

Numbers from Mukh.1 logistics customers (3PLs, retail fleets, last-mile · GCC + India).

+20%
Deliveries/driver/day
Same fleet, same hours
–35%
Empty miles
Backhaul auto-matching
99.2%
SLA hit rate
vs 91% baseline
+2.1 NPS
Customer satisfaction
Live ETA + comms

Connects to your fleet + WMS + customer comms

GPS / TelematicsCold-chain sensorsWMSSAP TMWhatsApp BusinessDriver mobile appMapbox · Google MapsSalesforce Field

Ready to dispatch 20% more without adding drivers?

Plug in your fleet GPS. We'll re-route last week's deliveries through our optimizer and show you the empty miles · free.

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