LIVE INTERACTIVE DEMO

Self-service IT, 24/7. No more help-desk queue.

Employees lock themselves out at 9 PM. Software requests pile up. Mukh.1 resolves 65% of Tier-1 IT tickets automatically — passwords, access, troubleshooting, software install — without anyone touching a keyboard.

65%
Tier-1 tickets auto-resolved
24/7
Always available
<2 min
Avg time to resolution
See the journey
SCROLL

IT helpdesks waste their best people on password resets.

Senior engineers debugging a server are interrupted 6 times an hour by "I can't log in." Same questions. Same answers. Always.

Without Mukh.1

IT staff burnt out on Tier-1

  • "I forgot my password" tickets dominate the queue
  • Senior engineers do junior work all day
  • Employees wait 4+ hours for a 30-second answer
  • Software requests sit in queue for days
  • Ticket templates not filled out → back-and-forth
  • IT team can't actually fix infrastructure problems
→
With Mukh.1

AI handles routine, IT handles real

  • Password resets, account unlocks, MFA recovery — automated
  • Pre-approved software requests installed instantly
  • Smart troubleshooting (forget WiFi, reset cache, etc.)
  • Tier-2 escalation with full context — no re-explaining
  • After-hours coverage without on-call
  • IT team focuses on real engineering work

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
EMPLOYEE ASKS

In Slack/Teams — where they already work

No new IT portal to log into. Employee just messages "@itbot — locked out of Salesforce" and gets help.

  • Available in Slack, Teams, WhatsApp
  • Recognizes the employee + their device + their permissions
  • Multilingual
Always-onSlack · Teams · WhatsApp

Mukh IT Bot

Self-service IT · Internal

02
AUTO-RESOLVE

Resets passwords, unlocks accounts, installs software

For the 65% of tickets that are "give me access to X" — the bot does it. Verifies identity, takes the action, confirms. No human needed.

  • Password reset with email/SMS verification
  • Account unlock via SSO/Active Directory
  • Pre-approved software auto-installed via MDM
Under 60sOkta · Active Directory · Jamf · Intune
it.mukh.one/auto-resolved
Auto-resolved this week

Mon – Fri · IT helpdesk · 247 employees

+18% vs last week
Tickets auto-resolved
147 (65%)
Hours saved
38 IT-hours
Avg time-to-fix
47 sec
Employee CSAT
4.7 / 5
Top auto-resolutions
Password resets — 52
Salesforce account unlocks — 23
Figma/Notion software requests — 18
WiFi troubleshooting — 14
VPN access — 12
GitHub access — 9 (auto-approved per role)
03
SMART ESCALATION

Hands off to Tier-2 with full context

When something needs a human (server down, security incident, complex permissions), the bot escalates with full diagnostic info — IT doesn't start from scratch.

  • Captures user's OS, app version, error logs
  • Routes to the right team (network vs apps vs security)
  • Suggests likely fixes based on similar past tickets
Smart routingServiceNow · Jira · Zendesk
#it-tier2
I
Mukh IT Botjust now
🚨 Escalating · Sara Khan · Salesforce Pipeline access
Auto-collected diagnostics
User
sara.khan@mukh.one · Sales · joined Apr 15
Issue
Permission denied: SF "Pipeline" object
Approver
Ahmed Khan (manager) · auto-routed
SLA
<2hrs business hours
Tier-2 ETA
Auto-resolves once Ahmed approves
Suggested action
Likely fix
Add to "Sales Reps" SF permission set
Similar tickets
4 in past 30 days · same fix worked
One-tap action
✅ Approve permission + close ticket
04
KNOWLEDGE BASE

"How do I set up VPN?" — answered with citations

For procedural questions, the bot pulls answers from your IT runbooks with sources. No more "the doc is somewhere on Confluence."

  • Pulls from Confluence, Notion, GitHub wikis
  • Cites the exact doc + version
  • Suggests video walkthroughs when available
Cited every timeConfluence · Notion · GitHub
it.mukh.one/kb/vpn
Generic search ✕
Mukh.1 ✓
STEP-BY-STEP
To set up VPN on your Mac: 1. Open Settings → Network → VPN 2. Click + (add VPN) 3. Server: vpn.mukh.one 4. Account name: your work email 5. Use SSO when prompted (Okta sign-in) 📄 Source: IT Runbook: VPN Setup · v3.2 · Updated Mar 2026 📺 Also: 90-second video walkthrough
Why this works
Pulled the actual VPN runbook. Cites version + date. Includes a video link. No "check Confluence." Actual steps.
05
ANALYTICS

See what's actually breaking + auto-fix root causes

Trend analysis on ticket types. "Password resets spiked this week — turn off forced rotation?" Suggests systemic fixes, not just patches.

  • Pattern detection across tickets
  • Suggests root-cause fixes, not patches
  • Tracks which auto-resolutions worked vs needed re-escalation
Real-time analyticsSlack daily digest
it.mukh.one/insights
IT Helpdesk Insights · April 2026

247 employees · 4 IT staff · 1,847 tickets

65% auto
Total tickets
1,847
Auto-resolved
1,201 (65%)
Avg resolution
<2 min
IT hours reclaimed
147 / month
Patterns + recommendations
🔍 Password resets spiked 3× this week
→ Recommendation: Disable 60-day rotation (hurts security AND productivity)
🔍 Figma requests up 240% (designer team growing)
→ Recommendation: Auto-grant Figma to anyone in /design or /product
🔍 VPN issues spike Mondays
→ Likely cause: Office WiFi cert renews + user cert expires same day

IT teams reclaim their time.

Real numbers from Mukh.1 IT helpdesk customers (50–500 employees).

65%
Tier-1 auto-resolved
Same week, no training
<2 min
Avg time to fix
vs 4-hour SLA
38 hrs
IT-hours saved / week
For real engineering
4.7/5
Employee CSAT
Higher than ticket queue

Connects to your IT stack

TeamsSlackOktaActive DirectoryJamfIntuneServiceNowJiraConfluence

Ready to free your IT team from password resets?

Bring your stack (Okta + AD + ServiceNow). We'll spin up an IT bot in 48 hours.

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