LIVE INTERACTIVE DEMO

File a claim in 5 minutes. Not 45.

Most insurance claims start with a 12-page form, a 30-minute hotline call, and 3 days of "we'll get back to you." Mukh.1 collects everything in WhatsApp, OCRs documents, AI-assesses damage, books garage. 5 minutes. Done.

5 min
Claim filed in WhatsApp
12,000+
Claims filed without an agent
–80%
Call-center load
See the journey
SCROLL

Claims experiences make customers churn.

Insurance is bought rationally but renewed emotionally. A bad claim experience = a lost customer.

Without Mukh.1

Slow, manual, frustrating

  • Customer fills 12-page form
  • Calls hotline, waits 18 minutes
  • Repeats info to 3 different agents
  • Garage selection done by phone tag
  • No status visibility — calls back asking
  • Customer renews with a competitor next year
→
With Mukh.1

Fast, automated, transparent

  • Customer messages WhatsApp, claims starts immediately
  • Police report photo → OCR extracts details
  • Damage photos → AI assesses repair cost
  • Garage chosen + drop-off booked in chat
  • Live status updates pushed to WhatsApp
  • Claim experience that retains customers

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
INCIDENT REPORTED

Customer messages — even from the accident scene

Stress-tested for the worst moment. Bot is calm, fast, and only asks what's necessary first ("Is anyone hurt?").

  • Triages emergency vs routine
  • Multilingual + voice input supported
  • Works one-handed (driver-friendly)
Always-onWhatsApp · Voice
app.mukh.one/claims
Open claims · 142 active
🚗
CLM-44291 · Sara K.
Collision · AED 5,800 est
🟢 Filed
5 min agoPhotos OCR'dGarage booked
🚗
CLM-44292 · Ahmed R.
Glass damage · AED 850
✅ Approved
Glass tech dispatchedAuto-approved
🚗
CLM-44290 · Maryam A.
Theft · police report
⏳ Investigating
Higher tier reviewOfficer assigned
02
TRY THE FLOW

File a claim end-to-end

Tap through the conversation. See the bot handle police report photos, damage assessment, garage booking — all in one chat.

  • Police report photo OCR
  • Damage photo computer-vision assessment
  • Live insurance + garage API integration
<5 minWhatsApp · Web

AXA Insurance

Claims · Available 24/7

03
AI DAMAGE ASSESSMENT

Photos → repair estimate in 8 seconds

Customer uploads 3–5 damage photos. AI vision identifies parts (bumper, headlight, fender), severity, and gives a real repair cost estimate.

  • Trained on 2M+ vehicle damage photos
  • Identifies make/model/parts automatically
  • Estimate ranges aligned with garage network pricing
CV-based assessmentCustom AI vision model
app.mukh.one/claims/assess
Manual assessment ✕
Mukh.1 ✓
8 SECONDS
Customer sends 4 photos. AI identifies: Front bumper (moderate), Right headlight (broken), Right fender (minor) Estimate: AED 4,500 – 6,800 Covered: ✓ Comprehensive (Own Damage) Next: Pick a garage
Why this works
CV model trained on 2M+ insurance claim photos. Knows part costs by make/model. Pre-approves up to AED 10K instantly. Higher claims still go through human review.
04
GARAGE BOOKING

Network garage + courtesy car · all booked

Closest network garage suggested. Drop-off slot picked. Courtesy car reserved. Done.

  • Real-time garage availability
  • Auto-arranges courtesy car
  • Drop-off slot chosen by customer
Booked in chatGarage network APIs
app.mukh.one/garage-booking

Drop-off at Al Habtoor Motors

Al Quoz · courtesy car included

05
STATUS UPDATES

Live status — without calling the hotline

Every status change pushed to WhatsApp: claim approved, parts ordered, repair started, ready for pickup. Customer never wonders.

  • Auto-status push at every claim stage
  • Photos of repair progress
  • Pickup notification with QR for claim closure
Real-timeWhatsApp + email
app.mukh.one/claim/CLM-44291
Claim CLM-44291 · Sara Khan

Filed Apr 24 · Estimated close May 1

🟢 In repair
Claim status
In repair
Days open
3
Est. close
May 1
Customer NPS
9 / 10
Updates pushed to customer
Apr 24, 14:32 — Claim filed via WhatsApp · auto-approved
Apr 24, 14:38 — Garage booked · courtesy car reserved
Apr 25, 09:00 — Drop-off confirmed · car received
Apr 25, 11:15 — Parts ordered · ETA Apr 28
Apr 28, 08:00 — Repair started [photo of dismantled bumper]
Apr 30, 16:00 — Repair complete [photo] · ready for pickup
May 1, 10:00 — Customer collected · claim closed · NPS: 9

The claim experience that retains customers.

Numbers from Mukh.1 insurance customers (UAE motor + health · 12,000+ claims processed).

5 min
Avg claim filing time
vs 45 min legacy
12K+
Claims auto-filed
0 agent involvement
–80%
Call-center load
Customers don't need to call
+22 NPS
Post-claim NPS
Best driver of renewal

Connects to your insurance stack

WhatsApp BusinessCore insurance systemGarage network APIsComputer Vision (custom)OCR for documentsSalesforceGoogle Maps (location)

Stop losing customers at claim time.

Bring your motor + health policies. We'll spin up a working claims bot in 30 days.

Book a real demoSee more demos