LIVE INTERACTIVE DEMO

Prior-auth in 5 minutes. Appeals that win.

Provider-side automation. EHR-integrated · drafts auth in payer's exact format · auto-codes CPT/ICD-10 · 94% appeal-success on denials. Cuts auth turnaround from 5 days to 5 minutes.

5 min
Auth turnaround
94%
Appeal success
70%
Auth STP rate
See the journey
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Prior-auth is the #1 reason patients abandon care.

Hospitals lose millions every year to denials, delays, and unbilled care because the back-office can't keep up with payer requirements. Patients suffer waits. Providers eat the loss.

Without Mukh.1

The auth back-office grind

  • Manually re-key from EHR into payer portal
  • Each payer wants a different form structure
  • Coordinator spends 2 days per auth case
  • Denials triaged once a week · many never appealed
  • Patient calls "what's happening with my MRI?" · no answer
  • $240k/year/hospital lost to auth-related denials
  • Coordinators burn out · turnover 35%/year
→
With Mukh.1

Auth in 5 min · appeals that win

  • EHR pulls clinical evidence · drafts auth automatically
  • Payer-format aware (Daman · Blue Cross · Aetna · CIGNA · NHS)
  • Eligibility + deductible + network checked in 8 sec
  • CPT/ICD-10/HCPCS auto-coded · LCD/NCD aware
  • Denials auto-triaged · 94% appeal-overturn rate
  • Patient-facing SMS keeps them informed
  • Coordinators stop quitting

How it works — every stage interactive.

Scroll to see exactly what happens, end-to-end.

01
EHR INTEGRATION

Order placed → auth started in 8 seconds

Clinician orders MRI in Epic. Agent immediately checks eligibility, network, medical necessity, and starts drafting the auth — before the order even prints.

  • Epic / Cerner / Athena / Tasy native integration
  • Real-time eligibility · deductible · benefits API
  • Chart review for medical necessity per LCD
<10 sec startEpic · Cerner · Athena · Tasy
ehr.mukh.one/auth
New order · MRI Lumbar · Mariam A · 8 sec into auth flow
✓
Eligibility
Daman Enhanced · active · deductible met · MRI covered
✓
Real-time APICoverage confirmed
✓
Medical necessity
Chart review: 6 wks PT documented · LCD criteria met
✓
LCD §4.2.1Auto-evidence pulled
✓
Provider + facility
In-network · NPI valid · POS verified
✓
Network status: inTax ID matched
🧾
Auto-coding
CPT 72148 · ICD-10 M54.5 · LCD-aligned
✓
LCD/NCD compliantAudit-grade
02
TRY THE FLOW

Submit · review · appeal · live

Tap a button. See the agent submit auth, get denied, and auto-draft a winning appeal. 94% of appeals overturn.

  • Payer-format aware drafting
  • Live denial routing + appeal drafting
  • Patient-facing SMS keeps them informed
Real-time triageDaman · BCBS · Aetna · CIGNA · NHS · MoHAP

Mukh Prior-Auth Console

EHR · Revenue cycle

03
DENIAL → APPEAL

Denials are 94% winnable · if you appeal right

Most denials are submission-quality issues, not clinical. Agent diagnoses root cause (often "PT note was scanned, not OCR'd"), drafts appeal with re-formatted evidence, wins.

  • Root-cause diagnosis (most denials are submission, not clinical)
  • Appeal drafted with payer-policy citations
  • Pattern matching against past appeals (94% win rate)
<10 min · denial to appeal filedPattern library · 12k past appeals
app.mukh.one/appeals
Manual appeal ✕
Mukh.1 ✓
94% OVERTURNED
Denial received. Mukh root-causes in 30 sec: → Daman policy requires 6 wks PT · patient HAS 6 wks documented → Likely cause: PT note 2026-01-12 was scanned, not OCR'd in submission → Appeal drafted: re-attaches all PT notes (OCR'd + searchable), cites Policy Manual §4.2.1, adds orthopedic consult → Submitted in 3 minutes → 94% of appeals with this pattern overturn within 7 days
Why this works
Most denials are about evidence formatting or payer-portal upload quality — not clinical merit. Pattern library knows the workarounds. 94% win rate vs ~30% manual.
04
PATIENT EXPERIENCE

Patient knows what's happening · always

Auth submitted: SMS. Auth received: SMS. Approved + scheduled: SMS. Denied + appealing: SMS. Approved on appeal: SMS. Patient never has to call asking "what's happening?"

  • SMS at every state change
  • WhatsApp option for international patients
  • Self-service status check (no portal login needed)
Real-time updatesSMS · WhatsApp · MyChart
Daman patient line · Mariam A
M
Mukh AIjust now
📱 SMS sent to Mariam A throughout the auth journey
Day 0 · 14:22 · auth submitted
SMS
"Hi Mariam — we've sent your MRI authorization to Daman. We'll call you when it's scheduled. Usually 1-2 days."
Day 1 · 02:14 · denial received
SMS
"Hi Mariam — Daman is requesting more info on your MRI auth. We're handling it · no action needed from you. New ETA: 3-5 days."
Day 1 · 02:18 · appeal submitted
SMS
"Update: appeal submitted with full PT documentation. We expect approval within a week."
Day 4 · 09:30 · approved
SMS
"Great news Mariam — MRI approved! Scheduled at Mediclinic for Wed 30-Apr at 14:00. Bring your Emirates ID."
05
REV-CYCLE ANALYTICS

See where your revenue leaks · plug them

Per-payer denial rates. Per-CPT auth turnaround. Per-coordinator productivity. Where the leaks are. What to fix this quarter.

  • Per-payer denial rates
  • Per-CPT/HCPCS approval rates
  • Per-coordinator productivity
Revenue cycle dashboardQuarterly board report
app.mukh.one/revcycle
Revenue cycle · April 2026

847 auths · 94% STP · 36 appeals · 34 won

Trending up
Auth STP rate
94% (vs 38% manual)
Avg turnaround
5 min vs 5 days
Appeals won
34 of 36 (94%)
Revenue captured
+AED 187k vs LM
Insights this month
🟢 Imaging auth STP rate hit 96% · best in network
🟡 Daman denying 18% of new MRI auths (vs 8% prior month) · likely policy interpretation change · pattern engine adapted
🔴 1 coordinator spending 70% of time on appeals from one specific physician group · clinical doc improvement training scheduled
✅ Revenue captured: AED 1.4M from auths that would have been written off

Auth · faster · winnable · revenue captured.

Numbers from Mukh.1 hospital revenue-cycle customers (UAE, KSA, India, UK).

5 min
Auth turnaround
vs 5 days manual
94%
STP rate
vs 38% manual
94%
Appeal-success rate
Pattern-driven
+AED 240k
Revenue/yr
Recovered from denials

Connects to your EHR + payers + clearinghouses

EpicCernerAthenaTasyDamanBupa ArabiaBCBSAvailityChange Healthcare

Ready to stop writing off denials?

Connect your EHR. We'll re-run last month's denied auths through our appeal engine and show you what you could have won.

Book a real demoSee more demos